Welcome to ezBids. These Terms & Conditions govern your access to and use of the ezBids platform, website, services, and any related digital tools provided by [Insert Legal Company Name].

By accessing, registering, browsing, subscribing, submitting information, or using any service on ezBids, you confirm that you have read, understood, and agreed to these Terms & Conditions.

1. About ezBids

ezBids is a digital procurement and bidding platform designed to support companies, buyers, suppliers, and vendors in managing procurement activities, including but not limited to RFQs, RFPs, auctions, quotations, supplier registration, evaluation workflows, award recommendations, and related procurement documentation.

ezBids provides a technology platform only. Unless expressly stated otherwise, ezBids is not a party to the commercial agreement between buyers and suppliers and does not guarantee the awarding, completion, acceptance, or success of any bid, quotation, tender, auction, transaction, or procurement process.

2. User Accounts

Users may be required to create an account to access certain services. Users are responsible for ensuring that all information submitted during registration or while using the platform is accurate, complete, and up to date.

Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their accounts.

ezBids reserves the right to suspend, restrict, or terminate any account if false information is provided, misuse is detected, payment obligations are not fulfilled, or these Terms & Conditions are violated.

3. Use of the Platform

Users agree to use the platform lawfully, fairly, and only for legitimate business and procurement purposes.

Users must not:

• Submit false, misleading, fraudulent, or incomplete information.
• Interfere with the fairness or integrity of any procurement process.
• Attempt to access data, accounts, systems, or information without authorization.
• Upload harmful files, malware, or content that may disrupt the platform.
• Use the platform for illegal, abusive, or unauthorized purposes.
• Copy, reproduce, reverse engineer, or misuse the platform’s technology, design, content, or intellectual property.

4. Procurement Activities

Buyers are responsible for defining their requirements, evaluation criteria, procurement rules, deadlines, award decisions, and any contractual terms with suppliers.

Suppliers are responsible for reviewing procurement requirements carefully before submitting quotations, proposals, or bids.

ezBids may support automated workflows, evaluation tools, audit trails, scoring, notifications, and digital records. However, the final procurement decision remains the responsibility of the relevant buyer or authorized decision-maker.

5. Fees and Payments

Certain services on ezBids may require subscription fees, transaction fees, service charges, listing fees, participation fees, or other paid services.

All applicable fees will be displayed, agreed upon, or communicated before payment, unless otherwise stated in a separate agreement, invoice, quotation, service order, or commercial proposal.

Payments may be processed through authorized third-party payment service providers, including MEPS or other approved payment gateways. MEPS is a licensed payment company in Jordan according to its published website information.

ezBids does not store full payment card details on its platform. Card and payment processing are handled by the relevant payment service provider according to its own security and compliance procedures.

6. Taxes

Prices may be exclusive or inclusive of applicable taxes depending on the displayed offer, invoice, or agreement. Users are responsible for paying any applicable taxes, governmental fees, or charges related to their use of the services.

7. Intellectual Property

All rights, title, and interest in the ezBids platform, including software, workflows, designs, interfaces, logos, content, trademarks, documents, and technical components, belong to ezBids and/or [Insert Legal Company Name], unless otherwise stated.

Users may not copy, modify, distribute, sell, lease, reverse engineer, or exploit any part of the platform without prior written approval.

8. Data and Confidentiality

Users may upload business, procurement, financial, technical, and commercial information to the platform. ezBids will handle such information in accordance with its Privacy Policy and applicable confidentiality obligations.

Users are responsible for ensuring that they have the right to upload, share, or submit any information or documents through the platform.

9. Platform Availability

ezBids aims to provide reliable access to the platform. However, access may occasionally be unavailable due to maintenance, technical issues, upgrades, third-party service interruptions, internet failures, or events beyond our control.

ezBids does not guarantee uninterrupted or error-free access at all times.

10. Limitation of Liability

To the maximum extent permitted by applicable law, ezBids shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profit, loss of business opportunity, loss of data, procurement losses, or failed commercial outcomes resulting from the use of the platform.

ezBids’ liability, if any, shall be limited to the amount paid by the user for the specific service giving rise to the claim, unless otherwise required by applicable law.

11. Suspension and Termination

ezBids may suspend or terminate access to the platform if the user violates these Terms & Conditions, fails to pay applicable fees, misuses the platform, provides inaccurate information, breaches procurement integrity, or violates applicable laws.

Termination does not affect any rights, obligations, payments, audit trails, procurement records, or legal responsibilities that existed before termination.

12. Changes to These Terms

ezBids may update these Terms & Conditions from time to time. The updated version will be published on the website with a revised effective date.

Continued use of the platform after any update means that the user accepts the revised Terms & Conditions.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Hashemite Kingdom of Jordan.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

ezBids respects your privacy and is committed to protecting your personal, business, and transactional information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the ezBids website, platform, applications, services, payment pages, support channels, or any related digital tools.

By using ezBids, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

1.1 Account and Identification Information

This may include user name, company name, job title, email address, phone number, address, commercial registration details, tax information, authorized representative details, and account login information.

1.2 Procurement and Business Information

This may include RFQs, RFPs, auction details, quotations, bids, supplier documents, buyer requirements, technical offers, financial offers, uploaded attachments, evaluation records, award-related information, and communication records.

1.3 Payment and Billing Information

This may include invoice details, subscription details, transaction references, payment status, billing address, and payment confirmation records.

Full card details are not stored by ezBids. Card payments are processed through authorized payment service providers, such as MEPS or other approved payment gateways, according to their own security and compliance standards.

1.4 Technical and Usage Information

We may collect technical information such as IP address, browser type, device type, operating system, login activity, pages visited, actions taken on the platform, cookies, session data, and system logs.

2. How We Use Information

We use collected information to:

• Create and manage user accounts.
• Provide access to ezBids services.
• Process subscriptions, payments, invoices, and service requests.
• Manage procurement workflows, bidding activities, quotations, evaluations, and audit trails.
• Verify buyers, suppliers, and authorized users.
• Send system notifications, confirmations, updates, and support messages.
• Improve platform functionality, security, user experience, and service quality.
• Detect fraud, misuse, unauthorized access, or policy violations.
• Comply with legal, regulatory, contractual, accounting, and audit obligations.

3. Legal Basis and Consent

Where required by applicable law, we process personal data based on user consent, contractual necessity, legal obligations, legitimate business interests, or other lawful bases.

Jordan’s Personal Data Protection Law No. 24 of 2023 sets rules for the processing and protection of personal data in Jordan.

Where consent is required, users may be asked to provide clear consent before certain data is collected or processed.

4. Sharing of Information

We may share information where necessary with:

• Buyers and suppliers participating in relevant procurement processes.
• Payment service providers and banks.
• Hosting, cloud, technical, cybersecurity, and support service providers.
• Verification providers, where applicable.
• Legal, accounting, audit, or compliance advisors.
• Government, regulatory, judicial, or law enforcement authorities when required by law.
• Business partners or service providers involved in delivering ezBids services.

We do not sell personal data to third parties.

5. Payment Security

Online payments are processed through authorized third-party payment service providers. ezBids does not collect or store full credit card or debit card information on its own servers.

Users may be redirected to a secure payment gateway page or payment interface to complete payment transactions.

6. Cookies and Tracking Technologies

Our website and platform may use cookies and similar technologies to enable core functionality, improve performance, remember preferences, analyze usage, and enhance user experience.

Users may control or disable cookies through browser settings. However, disabling certain cookies may affect platform functionality.

7. Data Retention

We retain information for as long as necessary to provide services, maintain procurement records, comply with legal and accounting obligations, resolve disputes, enforce agreements, and support audit requirements.

Procurement records, bids, quotations, invoices, transaction references, and audit trails may be retained for longer periods where required for business, legal, or regulatory purposes.

8. Data Security

We apply reasonable technical, administrative, and organizational measures to protect information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no digital platform or online transmission can be guaranteed to be completely secure. Users are responsible for protecting their account credentials and notifying us immediately of any suspected unauthorized access.

9. User Rights

Subject to applicable law and platform requirements, users may request to:

• Access their personal data.
• Correct inaccurate or incomplete information.
• Request deletion of certain personal data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request clarification regarding how their data is used.

Requests may be subject to identity verification and may be limited where retention is required for legal, contractual, audit, payment, or procurement purposes.

10. International Data Transfers

Some service providers, hosting providers, or technical providers may process or store data outside Jordan. Where applicable, ezBids will take reasonable steps to ensure that such transfers are handled securely and in accordance with applicable legal requirements.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.

This Refund Policy explains the conditions under which refunds may be requested for payments made through ezBids.

By completing a payment on ezBids, the user agrees to this Refund Policy.

1. Scope of This Policy

This policy applies to payments made directly to ezBids for services such as:

• Platform subscriptions.
• Account activation fees.
• Supplier registration fees.
• Service packages.
• Paid access to platform features.
• Other ezBids service charges.

This policy does not apply to payments, deposits, bid bonds, tender fees, supplier payments, buyer-imposed charges, third-party charges, bank charges, or any amount not collected and controlled directly by ezBids.

2. Refund Eligibility

A refund may be considered in the following cases:

• Duplicate payment was made by mistake.
• Payment was charged but the service was not activated.
• The user paid for a service that ezBids was unable to provide due to a confirmed technical or operational issue from ezBids’ side.
• An incorrect amount was charged due to a verified system or billing error.
• Refund is required by applicable law or written agreement.

3. Non-Refundable Cases

Unless otherwise required by law or agreed in writing, refunds will not be issued in the following cases:

• The service, subscription, or account access has already been activated and used.
• The user changed their mind after payment.
• The user failed to use the service during the subscription period.
• The user’s account was suspended or terminated due to misuse, false information, policy violation, or non-compliance.
• The payment relates to completed services, customized work, setup activities, onboarding, training, integration, or procurement participation.
• The payment relates to third-party fees, bank fees, payment gateway fees, or government-related charges.

4. Refund Request Period

Refund requests must be submitted within 14 calendar days from the payment date.

Requests submitted after this period may be rejected unless required by applicable law or approved by ezBids at its sole discretion.

5. How to Request a Refund

To request a refund, the user must contact ezBids at:

Email: info@isolutionjo.com

The request must include:

• User name.
• Company name.
• Registered email address.
• Payment date.
• Payment amount.
• Invoice number or transaction reference.
• Reason for the refund request.
• Any supporting documents, if available.

6. Refund Review Process

ezBids will review the refund request and may request additional information to verify eligibility.

Approval or rejection of the refund request will be based on this Refund Policy, the payment record, service status, platform usage, and any applicable agreement.

7. Refund Method and Processing Time

Approved refunds will be processed through the original payment method where possible.

Refund processing time may vary depending on the payment gateway, bank, card issuer, or financial institution. ezBids is not responsible for delays caused by third-party payment processors or banks.

8. Partial Refunds

ezBids may approve a partial refund where only part of the service was unused, not activated, or affected by a verified issue.

Any approved partial refund will be determined by ezBids based on the nature of the service, usage status, and applicable agreement.

This Cancellation Policy explains how users may cancel subscriptions, service packages, or paid services on ezBids.

By subscribing to or purchasing any paid service on ezBids, the user agrees to this Cancellation Policy.

1. Subscription Cancellation

Users may request cancellation of their subscription or paid service by contacting ezBids through the official support email or through any cancellation feature available on the platform.

Cancellation Email: info@isolutionjo.com

The cancellation request should include:

• User name.
• Company name.
• Registered email address.
• Subscription or service name.
• Reason for cancellation.
• Requested cancellation date.

2. Effect of Cancellation

Cancellation stops future renewals or future charges, where applicable.

Cancellation does not automatically result in a refund of amounts already paid. Refunds are subject to the ezBids Refund Policy.

If a subscription is cancelled, the user may continue to access the paid service until the end of the current paid billing period, unless otherwise stated in the applicable agreement or unless the account is suspended due to violation of platform rules.

3. Cancellation Before Activation

If the user cancels before the service is activated, the user may be eligible for a full or partial refund in accordance with the Refund Policy.

4. Cancellation After Activation

If the service has already been activated, used, or made available to the user, cancellation will apply to future billing periods only, unless otherwise approved by ezBids in writing.

5. Auto-Renewal

If a subscription is subject to auto-renewal, the user must submit a cancellation request before the next renewal date to avoid future charges.

ezBids is not responsible for charges resulting from late cancellation requests submitted after the renewal date.

6. Cancellation by ezBids

ezBids reserves the right to suspend, restrict, or cancel a user account, subscription, or service if:

• The user violates the Terms & Conditions.
• Payment is not completed or is reversed.
• False, misleading, or fraudulent information is submitted.
• The platform is misused.
• The user attempts unauthorized access or interference.
• The user breaches procurement integrity or legal requirements.

In such cases, the user may not be eligible for a refund.

7. Procurement Records After Cancellation

Cancellation of an account or subscription does not delete procurement records, submitted bids, quotations, invoices, audit trails, transaction references, or records that ezBids is required to retain for legal, regulatory, operational, accounting, or audit purposes.